Shipping & Returns
SHIPPING POLICY
At Midori, our goal is to make your ordering process as convenient and efficient as possible. We collaborated with various courier partners such as J&T Express, Pgeon, Easy Parcel and DHL to cater with different delivery requests from customers. Due to Covid-19, our first priority is the safety, health and well-being of customers, employees and partners. Safety measures have been implemented at our fulfillment center to protect against Covid-19, and as a result, orders may experience shipping delays. Additionally, there is a two (2) day quarantine of all returned packages. Returns are still being accepted, but please expect a delay in processing your return refund while these extra precautions to protect our warehouse personnel are in place. Thank you for your time and patience with us.
Return & Exchange Policy
If customer ever buy anything from us that is not pleasing to you (e.g: faulty products or torn packaging), you may return any of our products by delivering back to the address stated on our official website/delivery parcel and request for a full 100% money-back guarantee.
For our bookkeeping purposes, we respectfully request that you include the invoice with any return within the period of 7 days (1 weeks) upon parcel receival date. If you buy Midori's products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If customers need any more further information regarding the return of any Midori's products, please do not hesitate to reach out to us on our official website's live chat, social media, Shopee or email us at officialmidori2021@gmail.com as it would be our pleasure to provide you the assistance that you need.